Shipping Policy
Effective Date: February 12, 2024
MedProDeals is committed to ensuring your aesthetic and medical equipment arrives safely and securely. Our shipping policy outlines our procedures for processing, packaging, and delivering your specialized equipment.
1. Shipping Area
Domestic Shipping: We ship across the United States to all 50 states.
International Shipping: Available upon request. Additional documentation, customs clearance, and fees may apply.
Note: International customers are responsible for all customs duties, taxes, and import fees in their respective countries.
2. Shipping Options & Costs
Available Shipping Options:
Standard Shipping
10–12 business days
FREE
Express Shipping
3–5 business days
Contact us with your zip code for quote and estimated delivery timeline
- Shipping costs are calculated based on equipment size, weight, and destination
- Free standard shipping on orders over $5,000 (domestic US only)
- White-glove and installation services quoted separately
- International shipping costs and duties are customer responsibility
Express Shipping Quote: Contact our shipping department at (828) 560-5545 or sales@medprodeals.com with your zip code to receive an express shipping quote and estimated delivery timeline.
3. Shipping Carriers
We use insured freight carriers and specialized transport services to ensure safe delivery of your equipment:
- Freight Carriers: For large equipment requiring specialized handling and delivery
- White-Glove Service: Professional delivery, unpacking, and setup available
- Standard Carriers: UPS, FedEx for smaller accessories and components
- Specialized Medical Transport: Climate-controlled and secure transport when required
Processing & Preparation:
- • Orders are processed within 3-7 business days after payment confirmation
- • Each device undergoes final inspection and testing before shipment
- • Professional packaging and crating for equipment protection
- • Documentation and certificates prepared for delivery
- • Tracking information provided once shipment is dispatched
4. Packaging & Protection
All equipment is carefully packaged to ensure safe transport:
5. Delivery Options
Standard Delivery
Curbside delivery with signature required
Inside Delivery
Delivery to your specified room or location (additional fee may apply)
White-Glove Service
Complete unpacking, positioning, and basic setup by trained professionals
Installation Service
Full installation, calibration, and training by certified technicians
6. Damage Claims
Report all damage to the carrier immediately and notify us within 24 hours.
Upon Delivery:
- • Inspect packaging for visible damage before signing
- • Note any damage on the delivery receipt
- • Take photos of damaged packaging and equipment
- • Do not refuse delivery unless damage is severe
Reporting Process:
- • Contact MedProDeals within 24 hours: (828) 560-5545
- • Email photos and documentation to: sales@medprodeals.com
- • Keep all packaging materials for inspection
- • We will coordinate with the carrier for claims processing
Shipping Questions?
Contact our shipping department for tracking updates, delivery scheduling, or special requirements:
Email: sales@medprodeals.com
Phone: (828) 560-5545
Address: 102 Autumn Hall Drive, Wilmington, NC 28405
Hours: Monday - Friday: 8:00 AM - 6:00 PM EST
Last updated: February 12, 2024