Frequently Asked Questions

MedProDeals is a U.S.-based supplier of high-quality aesthetic and medical equipment. With years of industry experience, we’ve helped hundreds of clinics, medspas, and healthcare professionals across the country access reliable, certified pre-owned devices. All equipment is professionally inspected and serviced prior to sale. We provide a formal purchase agreement, warranty coverage, and full documentation with every order. Our commitment is to transparent pricing, secure transactions, and dependable customer support.

We specialize in certified pre-owned cosmetic and medical devices from top brands like: HydraFacial®, Candela®, Alma®, Lumenis®, Cynosure®, iTero®, Morpheus8, and more. All units are tested, cleaned, serviced, and include key accessories — ready to use out of the box.

Yes. Every device undergoes: • Full technical inspection • Component testing • Professional cleaning and calibration • Cosmetic restoration (rated 9/10 or higher) We ensure each unit looks and functions like new.

Yes — all devices include a 1-year functional warranty covering internal systems and components. Extended warranty plans (up to 2 years) are available for purchase — ask our team for options.

We offer a 30-day return window from the delivery date. If your item arrives damaged, defective, or not as described, you’re eligible for a full refund or replacement. If you decide the product simply isn’t the right fit for your needs, we’ll still accept the return—no questions asked. Return shipping costs may apply depending on the reason for return.

Simply email or call us. We'll send you a purchase contract with all the details, including shipping, payment terms, and unit specifications. Each sale is handled individually, so we can discuss equipment options and terms before proceeding. We strongly recommend booking a quick call to finalize everything securely and clearly.

Yes — we provide multiple financing plans ranging from 3 to 36 months. We offer both in-house financing and can accept third-party financing solutions. Let us know your clinic's budget and we'll tailor a plan that fits your needs.

Yes. We provide insured shipping across the U.S. and Canada. Two options are available: • Standard shipping • Express shipping To receive a quote and estimated delivery timeline, please contact us with your zip code.

We offer full post-sale support including: • Setup assistance • User manuals (PDF) • Warranty support and troubleshooting If any issue arises, we'll guide you remotely or arrange for repair/replacement as needed.

While most of our units are plug-and-play, we also provide: • Basic setup instructions • User support videos • Optional on-site or remote training (depending on location and equipment type) Let us know if training is needed — we'll offer the best option available.

📍 Head Office: MedProDeals North Carolina, USA 📧 Email: sales@medprodeals.com 📞 Phone: +1 (828) 560-5545 We're available Monday through Saturday and typically respond within 1–3 hours.